Support
A person reads these. Tell us what the field was doing.
Write to hello@thenextbeacon.com. A person reads it. If something is broken, say which phone you are on and what you were doing — that is usually enough to find it. The installation ID in Settings helps us find your reports, if you share analytics.
Moving to another phone
On iPhone and iPad: sign in with Apple in Settings → Account on the old device, then sign in with the same Apple ID on the new one. The game shows both games side by side — worlds, chapters, pixels — and changes nothing until you choose. Every world and chapter comes with you.
On Android your game is backed up automatically, but there is no sign-in yet, so the backup cannot be moved to another device. Purchases are different: they belong to your Google account, and Restore purchases in the shop brings them back.
I loaded a backup and want my old game back
Settings has Undo last restore. It puts back the game you had before the last restore, with all its worlds and chapters, and it works without a connection. It can be used once per restore.
The game did not dig while I was away
That is by design: the field only changes while you watch it. While you are away the fleet earns pixels — full rate for two hours, up to ten hours with Nightwork, then a quarter rate until a day has passed. They are waiting for you when you come back.
It runs slowly with the whole fleet out
Hundreds of balls in one field is a lot of simulation. Settings has a quality choice; Low lets the game ease its effects when it needs to, and Max never does.
I do not want to share usage analytics
Turn off Share usage analytics in Settings. In the EU, EEA, UK and Switzerland it is already off unless you turned it on. The game plays the same either way. What is sent when it is on is listed on the privacy page.
I do not want ads
Remove Ads in the shop stops them for good. Without it, an ad can play when a chapter ends, never more than once every fifteen minutes. Ad privacy options in the shop controls what Google may do with ad data.
Deleting your data
Delete account in Settings → Account erases your cloud backup straight away. Your game on the device stays. For analytics already sent, write to us with your installation ID.
Refunds
Purchases go through Apple or Google, so refunds do too — we cannot issue one directly. Apple: reportaproblem.apple.com. Google: Play Store, Payments & subscriptions, Budget & history. If that goes wrong, write to us anyway and we will help you chase it.